I would like a customer call to be answered/treated by an external call center.
If the request is answered directly. Solved = Stop.
Otherwise the call should be treated by an internal employee.
So now I would like the customer call to be transfered to an internal number.
Is this possible ?
this is VERY dangerous and a common hacking vector. if you are going to allow it make sure that the “Disallow transfer features for inbound callers” is set to yes (default) and that you only enable ’ t ’ in the dial options IE only the called party can transfer the calls otherwise callers may be able to “steal” calls