Extensions in the directory with no voice mail

General Help
1

Hello :

I would like to define extensions on my FreePBX that have no VoIP phone associated with them. I want these users to have a 3 digit extension, and I want them to appear in the dial by name directory but when someone dials their 3 digit extension the call should be connected to an existing phone number.

I have only been partially succcesful in this endeavour. I have created the extension (510) and used the

"This device uses custom technology.
dial "

field

with the following entry

SIP/voice1/19056972489

It works in that if one of my internal callers dials ext 501 they are connected to +1 (905) 697-2489. The problem is that if there is no answer the FreePBX voice mail answers the call. My preference is that the VM on +1 (905) 697-2489 should answer the call.

Is there some way of disabling voice mail for an extension while still having that extension in the dial by name directory.

Thanks

Louie

2

Set the timer that tells FreePBX when to send the call to voicemail to a period of time longer than the answer time on the remote phone.

3

Hi John:

Makes perfect sense - How do I do that ?

Thanks

Louie

4

It is under “ring time” in the extension setup on FreePBX.