Extensions.conf or extensions_additional.conf

FreePBX Installation / Upgrade
1

Both extensions.conf or extensions_additional.conf have section [macro-outisbusy]

extensions.conf

[macro-outisbusy]
exten => s,1,Progress
exten => s,n,Playback(all-circuits-busy-now,noanswer)
exten => s,n,Playback(pls-try-call-later,noanswer)
exten => s,n,Macro(hangupcall)

and

extensions_additional.conf

[macro-outisbusy]
include => macro-outisbusy-custom
exten => s,1,Progress
exten => s,n,GotoIf($["${EMERGENCYROUTE}" = "YES"]?emergency,1)
exten => s,n,GotoIf($["${INTRACOMPANYROUTE}" = "YES"]?intracompany,1)
exten => s,n,Playback(all-circuits-busy-now&pls-try-call-later, noanswer)
exten => s,n,Congestion(20)
exten => s,n,Hangup
exten => intracompany,1,Playback(all-circuits-busy-now&pls-try-call-later, noanswer)
exten => intracompany,n,Congestion(20)
exten => intracompany,n,Hangup
exten => emergency,1,Playback(all-circuits-busy-now&pls-try-call-later)
exten => emergency,n,Congestion(20)
exten => emergency,n,Hangup

As a result I am getting warnings

WARNING[32729] pbx.c: Unable to register extension 's', priority 1 in 'macro-outisbusy', already in use
WARNING[32729] pbx.c: Unable to register extension 's', priority 2 in 'macro-outisbusy', already in use
WARNING[32729] pbx.c: Unable to register extension 's', priority 3 in 'macro-outisbusy', already in use
WARNING[32729] pbx.c: Unable to register extension 's', priority 4 in 'macro-outisbusy', already in use

I assume that means that section [macro-outisbusy] in extensions_additional.conf is ignored.
Which section is correct? Can they co-exist?

2

That looks like a bug. Please create a ticket for it.

extensions_additional.conf is included in the beginning of extensions.conf and the macro-outisbusy in extensions.conf will be skipped.

3

Thanks. In a mean time from which file section [macro-outisbusy] should it be removed from extensions_additional.conf or extensions.conf?

4

None. It will be fixed in the next update for framework.
It is a trivial error and the correct macro-outisbusy is used.

5

Thanks. Got it.
I want to understand the correct approach to those situations in general though.

For example, I am reading a “How to give a particular extension different or restricted trunk access for outgoing calls” guide.
At some point author says to create a section [macro-dialout-trunk-predial-hook]
in extensions_custom.conf. But extensions.conf has [macro-dialout-trunk-predial-hook] already also. So, in this case, do I remove it from extensions.conf and put in extensions_custom.conf? Leave the two? Edit extensions.conf instead? How FreePBX will handle it? Would my changes be overwritten by FreePBX at some point?
Thanks once again for your time.

6

Ticket 5558 created.

extensions.conf will always be overwritten by FreePBX and has to be left alone. The earliest definition of a context takes precedence, so as long as your definition is first you won’t have any problems.