Extensions are NOT rejoining Queue after a call

General Help
1

I have a set up which is working fine with the exception of one issue.

I have a set up of 4 extensions in a sales queue, which is using the ring all strategy. When a call comes in then all extensions ring as expected.

If an agent (e.g. 6001) is on a call when a call comes in then the other extensions ring as expected, however, when 6001 then hangs up thier call, then it does not ring (as if it is not rejoining the queue.

Agent Timeout is set to unlimited
Retry is set to 1 second
Wrap up time is set to zero.

Can anyone identify any hints for me.

Cheers

Mark,.

2

Just a quick bump to see if anyone has any ideas?

Thanks

Mark

3

I have exactly the same problem - did you find answer ?
(My agents are logged in and they need to confirm incoming call with #)

4

If a agent is on a call when the new caller comes into the Queue they will not be called. Once they hangup they wont start being called tell the cycle start over for that inbound caller.

5
Once they hangup they wont start being called tell the cycle start over for that inbound caller.
Can you give any commands, settings to do that ?
6

Their are no commands. It all automated part of app_queue.

7

So do you know any commands (hooks, hacks) that can provide way to FORCE app_queue to start over ?