Extensions and lines?

General Help
1

Ok, I have posted this issue before but I just have not gotten anywhere with it. I am trying to use all of my lines on my phones with freepbx. to be clear this is a stupid example of whats happening:

5 line Phone - "registered as extension 101"
heres how it looks:

  • ext 101
  • ext 101 (line 2)
  • ext 101 (line 3)
  • ext 101 (line 4)
  • ext 101 (line 5)

Ok, when a call comes in to extension/user 101 line 1 rings and I answer it like normal. The problem I am having is when someone calls why I am on the phone it goes to line 1 again and message waiting beeps. What I want is for the call to go to line 2. I just don’t understand how to do it. I feel like the other 4 lines are useless. I can make calls on them but not receive calls.

Any help here will be greatly appreciated.

thank you,
Newguy1401

2

Make sure call waiting is turned on…

BF

3

And…

It may depend on the phone.
What type phone are you using…
BF

4

Thank you for your responses! I did figure it out it was:

Line ID Mapping: Horizontal

needed to be

Line ID Mapping: Vertical

in the Cisco SPA525G2’s settings. looking into it further, if I had three calls than it would go to the next line. Having it set to vertical works exactly the way I need it to and if I am on the line the next call goes to the next line.

Thank you