extensions_additional sound files

FreePBX Installation / Upgrade
1

Hello.

I have a FreePBX 2.8 system on top of Asterisk 1.8 on Ubuntu 10.04. I installed Asterisk from the Digium packages and FreePBX from the tarball. Having a few problems but one is confounding me the most. All of the sound file playbacks referenced in extensions_additional.conf (written by FreePBX) cannot be found. That is call waiting on and off, do not disturb on and off, the feature code files.

I have specified my language (en) in the SIP settings but when I dial a feature code i get an error:
“File do-not-disturb does not exist in any format"
followed by
"Unable to open do-not-disturb (format 0x4 (ulaw)): No such file or directory”
(there are other files invovled, this is just one example).

Voicemail sounds are fine. The sounds I have in /var/lib/asterisk/sounds/en are all .gsm, so I think the fact that the feature codes are lookinf for ulaw has something to do with it maybe? However, if I hard-code the full path in the extensions_additional.conf file — such as" exten => *79,n(hook_1),Playback(/var/lib/asterisk/sounds/en/do-not-disturb&/var/lib/asterisk/sounds/en/de-activated)" — it works fine, but this file is re-written by FreePBX so that’s not a good fix.

Perhaps a global variable is not being set somewhere?

Any help is appreciated.

2

Are the sound files owned by the Asterisk user (are you running Asterisk with an Asterisk user)?

3

Yes and yes, thanks though.

I just figured it out - I guess the Deb/Ubuntu package for Asterisk sounds dumps them into /usr/share/asterisk/sounds/en_US_f_Allison rather than /var/lib/asterisk/sounds/en. Further, I neglected to install the “asterisk-sounds-extra” package which had the missing sounds. So, my mistake, but I appreciate your help.

Furthering the confusion, I had originally installed Asterisk 1.8 from source, which had placed everything in /var/lib/asterisk/sounds, so I saw the files there and assumed that was where asterisk was looking for them. Silly me. The source install didn’t work quite right so at 2am I decided to give the package a go. That worked (kind of, still running into issues).

Again, thanks for your time and I wish I had used the FreePBX distro or at least AsteriskNOW.

4