Extension which is set on follow and then DISA

General Help
1

scenario:Call Transfer after IVR to an extension which is set on follow and then DISA…

Hi friends,

i am new, so help needed, i have simple requirement as validate caller and and provide dial tone “DISA” and keep this call recorded, but as need to ask user id and PIN so i made my own IVR which is validating caller and at the last stage of the call need to transfer this call to ext 1999 which is follow me by DISA.

FYI, my ext is 1001, when i call from my ext to 1999 is give me dial tone but when i call from IVR… it says all extensions busy.

following is what i am doing in my dial plan at last to provide dial tone…

[Disa-dialing]
exten => s,1,Playback(disa-predialtone)
exten => s,2,Dial(SIP/1999,10,“trM”)

result on terminal screen

– Goto (Disa-dialing,s,1)
– Executing [s@Disa-dialing:1] Playback(“SIP/1001-00000069”, “disa-predialtone”) in new stack
– <SIP/1001-00000069> Playing ‘disa-predialtone.slin’ (language ‘en’)
– Executing [s@Disa-dialing:2] Dial(“SIP/1001-00000069”, “SIP/1999,10,“trM””) in new stack
== Everyone is busy/congested at this time (1:0/0/1)

guide please.
Regards,
ADDY

2

1999 does not use SIP technology, try dialing “local/1999”

3

change to local not working but results changed…

now i am getting so much in output with congestion tone

– Executing [s@Disa-MainMenu:4] GotoIf(“SIP/1001-00000091”, “1?Disa-dialing,s,1:Disa-MainMenu,s,5”) in new stack
– Goto (Disa-dialing,s,1)
– Executing [s@Disa-dialing:1] Playback(“SIP/1001-00000091”, “disa-predialtone”) in new stack
– <SIP/1001-00000091> Playing ‘disa-predialtone.slin’ (language ‘en’)
– Executing [s@Disa-dialing:2] Dial(“SIP/1001-00000091”, “Local/1991,50,“trM””) in new stack
– Called Local/1991
– Executing [1991@default:1] Macro(“Local/1991@default-0000000a;2”, “exten-vm,novm,1991”) in new stack
– Executing [s@macro-exten-vm:1] Macro(“Local/1991@default-0000000a;2”, “user-callerid,”) in new stack
– Executing [s@macro-user-callerid:1] Set(“Local/1991@default-0000000a;2”, “AMPUSER=1001”) in new stack
– Executing [s@macro-user-callerid:2] GotoIf(“Local/1991@default-0000000a;2”, “1?report”) in new stack
– Goto (macro-user-callerid,s,10)
– Executing [s@macro-user-callerid:10] GotoIf(“Local/1991@default-0000000a;2”, “0?continue”) in new stack
– Executing [s@macro-user-callerid:11] Set(“Local/1991@default-0000000a;2”, “__TTL=64”) in new stack
– Executing [s@macro-user-callerid:12] GotoIf(“Local/1991@default-0000000a;2”, “1?continue”) in new stack
– Goto (macro-user-callerid,s,19)
– Executing [s@macro-user-callerid:19] Set(“Local/1991@default-0000000a;2”, “CALLERID(number)=1001”) in new stack
– Executing [s@macro-user-callerid:20] Set(“Local/1991@default-0000000a;2”, “CALLERID(name)=device”) in new stack
– Executing [s@macro-user-callerid:21] NoOp(“Local/1991@default-0000000a;2”, “Using CallerID “device” <1001>”) in new stack
– Executing [s@macro-exten-vm:2] Set(“Local/1991@default-0000000a;2”, “RingGroupMethod=none”) in new stack
– Executing [s@macro-exten-vm:3] Set(“Local/1991@default-0000000a;2”, “VMBOX=novm”) in new stack
– Executing [s@macro-exten-vm:4] Set(“Local/1991@default-0000000a;2”, “__EXTTOCALL=1991”) in new stack
– Executing [s@macro-exten-vm:5] Set(“Local/1991@default-0000000a;2”, “CFUEXT=”) in new stack
– Executing [s@macro-exten-vm:6] Set(“Local/1991@default-0000000a;2”, “CFBEXT=”) in new stack
– Executing [s@macro-exten-vm:7] Set(“Local/1991@default-0000000a;2”, “RT=”"") in new stack
– Executing [s@macro-exten-vm:8] Macro(“Local/1991@default-0000000a;2”, “record-enable,1991,IN”) in new stack
– Executing [s@macro-record-enable:1] GotoIf(“Local/1991@default-0000000a;2”, “1?check”) in new stack
– Goto (macro-record-enable,s,4)
– Executing [s@macro-record-enable:4] ExecIf(“Local/1991@default-0000000a;2”, “0?MacroExit()”) in new stack
– Executing [s@macro-record-enable:5] GotoIf(“Local/1991@default-0000000a;2”, “0?Group:OUT”) in new stack
– Goto (macro-record-enable,s,15)
– Executing [s@macro-record-enable:15] GotoIf(“Local/1991@default-0000000a;2”, “1?IN”) in new stack
– Goto (macro-record-enable,s,20)
– Executing [s@macro-record-enable:20] ExecIf(“Local/1991@default-0000000a;2”, “0?MacroExit()”) in new stack
– Executing [s@macro-record-enable:21] NoOp(“Local/1991@default-0000000a;2”, “Recording enable for 1991”) in new stack
– Executing [s@macro-record-enable:22] Set(“Local/1991@default-0000000a;2”, “CALLFILENAME=20140502-023926-1398980366.167”) in new stack
– Executing [s@macro-record-enable:23] MixMonitor(“Local/1991@default-0000000a;2”, “20140502-023926-1398980366.167.wav,”) in new stack
– Executing [s@macro-record-enable:24] Set(“Local/1991@default-0000000a;2”, “CDR(userfield)=audio:20140502-023926-1398980366.167.wav”) in new stack
– Executing [s@macro-record-enable:25] MacroExit(“Local/1991@default-0000000a;2”, “”) in new stack
– Executing [s@macro-exten-vm:9] Macro(“Local/1991@default-0000000a;2”, “dial-one,”",tr,1991") in new stack
– Executing [s@macro-dial-one:1] Set(“Local/1991@default-0000000a;2”, “DEXTEN=1991”) in new stack
– Executing [s@macro-dial-one:2] Set(“Local/1991@default-0000000a;2”, “DIALSTATUS_CW=”) in new stack
– Executing [s@macro-dial-one:3] GosubIf(“Local/1991@default-0000000a;2”, “0?screen,1”) in new stack
– Executing [s@macro-dial-one:4] GosubIf(“Local/1991@default-0000000a;2”, “0?cf,1”) in new stack
– Executing [s@macro-dial-one:5] GotoIf(“Local/1991@default-0000000a;2”, “1?skip1”) in new stack
– Goto (macro-dial-one,s,8)
– Executing [s@macro-dial-one:8] GotoIf(“Local/1991@default-0000000a;2”, “0?nodial”) in new stack
– Executing [s@macro-dial-one:9] GotoIf(“Local/1991@default-0000000a;2”, “0?continue”) in new stack
– Executing [s@macro-dial-one:10] Set(“Local/1991@default-0000000a;2”, “EXTHASCW=”) in new stack
– Executing [s@macro-dial-one:11] GotoIf(“Local/1991@default-0000000a;2”, “1?next1:cwinusebusy”) in new stack
– Goto (macro-dial-one,s,12)
– Executing [s@macro-dial-one:12] GotoIf(“Local/1991@default-0000000a;2”, “0?docfu:skip3”) in new stack
– Goto (macro-dial-one,s,16)
– Executing [s@macro-dial-one:16] GotoIf(“Local/1991@default-0000000a;2”, “1?next2:continue”) in new stack
– Goto (macro-dial-one,s,17)
– Executing [s@macro-dial-one:17] GotoIf(“Local/1991@default-0000000a;2”, “1?continue”) in new stack
– Goto (macro-dial-one,s,25)
– Executing [s@macro-dial-one:25] GotoIf(“Local/1991@default-0000000a;2”, “0?nodial”) in new stack
– Executing [s@macro-dial-one:26] GosubIf(“Local/1991@default-0000000a;2”, “1?dstring,1:dlocal,1”) in new stack
– Executing [dstring@macro-dial-one:1] Set(“Local/1991@default-0000000a;2”, “DSTRING=”) in new stack
– Executing [dstring@macro-dial-one:2] Set(“Local/1991@default-0000000a;2”, “DEVICES=1991”) in new stack
– Executing [dstring@macro-dial-one:3] ExecIf(“Local/1991@default-0000000a;2”, “0?Return()”) in new stack
– Executing [dstring@macro-dial-one:4] ExecIf(“Local/1991@default-0000000a;2”, “0?Set(DEVICES=991)”) in new stack
– Executing [dstring@macro-dial-one:5] Set(“Local/1991@default-0000000a;2”, “LOOPCNT=1”) in new stack
– Executing [dstring@macro-dial-one:6] Set(“Local/1991@default-0000000a;2”, “ITER=1”) in new stack
– Executing [dstring@macro-dial-one:7] Set(“Local/1991@default-0000000a;2”, “THISDIAL=CUSTOM/1991”) in new stack
– Executing [dstring@macro-dial-one:8] GosubIf(“Local/1991@default-0000000a;2”, “1?zap2dahdi,1”) in new stack
– Executing [zap2dahdi@macro-dial-one:1] ExecIf(“Local/1991@default-0000000a;2”, “0?Return()”) in new stack
– Executing [zap2dahdi@macro-dial-one:2] Set(“Local/1991@default-0000000a;2”, “NEWDIAL=”) in new stack
– Executing [zap2dahdi@macro-dial-one:3] Set(“Local/1991@default-0000000a;2”, “LOOPCNT2=1”) in new stack
– Executing [zap2dahdi@macro-dial-one:4] Set(“Local/1991@default-0000000a;2”, “ITER2=1”) in new stack
– Executing [zap2dahdi@macro-dial-one:5] Set(“Local/1991@default-0000000a;2”, “THISPART2=CUSTOM/1991”) in new stack
– Executing [zap2dahdi@macro-dial-one:6] ExecIf(“Local/1991@default-0000000a;2”, “0?Set(THISPART2=DAHDITOM/1991)”) in new stack
– Executing [zap2dahdi@macro-dial-one:7] Set(“Local/1991@default-0000000a;2”, “NEWDIAL=CUSTOM/1991&”) in new stack
– Executing [zap2dahdi@macro-dial-one:8] Set(“Local/1991@default-0000000a;2”, “ITER2=2”) in new stack
– Executing [zap2dahdi@macro-dial-one:9] GotoIf(“Local/1991@default-0000000a;2”, “0?begin2”) in new stack
– Executing [zap2dahdi@macro-dial-one:10] Set(“Local/1991@default-0000000a;2”, “THISDIAL=CUSTOM/1991”) in new stack
– Executing [zap2dahdi@macro-dial-one:11] Return(“Local/1991@default-0000000a;2”, “”) in new stack
– Executing [dstring@macro-dial-one:9] Set(“Local/1991@default-0000000a;2”, “DSTRING=CUSTOM/1991&”) in new stack
– Executing [dstring@macro-dial-one:10] Set(“Local/1991@default-0000000a;2”, “ITER=2”) in new stack
– Executing [dstring@macro-dial-one:11] GotoIf(“Local/1991@default-0000000a;2”, “0?begin”) in new stack
– Executing [dstring@macro-dial-one:12] Set(“Local/1991@default-0000000a;2”, “DSTRING=CUSTOM/1991”) in new stack
– Executing [dstring@macro-dial-one:13] Return(“Local/1991@default-0000000a;2”, “”) in new stack
– Executing [s@macro-dial-one:27] GotoIf(“Local/1991@default-0000000a;2”, “0?nodial”) in new stack
– Executing [s@macro-dial-one:28] GotoIf(“Local/1991@default-0000000a;2”, “0?skiptrace”) in new stack
– Executing [s@macro-dial-one:29] GosubIf(“Local/1991@default-0000000a;2”, “1?ctset,1:ctclear,1”) in new stack
– Executing [ctset@macro-dial-one:1] Set(“Local/1991@default-0000000a;2”, “DB(CALLTRACE/1991)=1001”) in new stack
– Executing [ctset@macro-dial-one:2] Return(“Local/1991@default-0000000a;2”, “”) in new stack
– Executing [s@macro-dial-one:30] Set(“Local/1991@default-0000000a;2”, “D_OPTIONS=tr”) in new stack
– Executing [s@macro-dial-one:31] ExecIf(“Local/1991@default-0000000a;2”, “0?SIPAddHeader(Alert-Info: )”) in new stack
– Executing [s@macro-dial-one:32] ExecIf(“Local/1991@default-0000000a;2”, “0?SIPAddHeader()”) in new stack
– Executing [s@macro-dial-one:33] ExecIf(“Local/1991@default-0000000a;2”, “0?Set(CHANNEL(musicclass)=)”) in new stack
– Executing [s@macro-dial-one:34] GosubIf(“Local/1991@default-0000000a;2”, “0?qwait,1”) in new stack
– Executing [s@macro-dial-one:35] Set(“Local/1991@default-0000000a;2”, “__CWIGNORE=”) in new stack
– Executing [s@macro-dial-one:36] Set(“Local/1991@default-0000000a;2”, “__KEEPCID=TRUE”) in new stack
== Begin MixMonitor Recording Local/1991@default-0000000a;2
– Executing [s@macro-dial-one:37] Dial(“Local/1991@default-0000000a;2”, “CUSTOM/1991,”",tr") in new stack
== Everyone is busy/congested at this time (1:0/0/1)
– Executing [s@macro-dial-one:38] ExecIf(“Local/1991@default-0000000a;2”, “0?Set(DIALSTATUS=)”) in new stack
– Executing [s@macro-dial-one:39] GosubIf(“Local/1991@default-0000000a;2”, “0?s-CHANUNAVAIL,1”) in new stack
– Executing [s@macro-dial-one:40] MacroExit(“Local/1991@default-0000000a;2”, “”) in new stack
– Executing [s@macro-exten-vm:10] GotoIf(“Local/1991@default-0000000a;2”, “0?exit”) in new stack
– Executing [s@macro-exten-vm:11] Set(“Local/1991@default-0000000a;2”, “SV_DIALSTATUS=CHANUNAVAIL”) in new stack
– Executing [s@macro-exten-vm:12] GosubIf(“Local/1991@default-0000000a;2”, “0?docfu,1”) in new stack
– Executing [s@macro-exten-vm:13] GosubIf(“Local/1991@default-0000000a;2”, “0?docfb,1”) in new stack
– Executing [s@macro-exten-vm:14] Set(“Local/1991@default-0000000a;2”, “DIALSTATUS=CHANUNAVAIL”) in new stack
– Executing [s@macro-exten-vm:15] NoOp(“Local/1991@default-0000000a;2”, “Voicemail is ‘novm’”) in new stack
– Executing [s@macro-exten-vm:16] GotoIf(“Local/1991@default-0000000a;2”, “1?s-CHANUNAVAIL,1”) in new stack
– Goto (macro-exten-vm,s-CHANUNAVAIL,1)
– Executing [s-CHANUNAVAIL@macro-exten-vm:1] NoOp(“Local/1991@default-0000000a;2”, "IVR_RETVM: IVR_CONTEXT: ") in new stack
– Executing [s-CHANUNAVAIL@macro-exten-vm:2] GotoIf(“Local/1991@default-0000000a;2”, “0?exit,1”) in new stack
– Executing [s-CHANUNAVAIL@macro-exten-vm:3] PlayTones(“Local/1991@default-0000000a;2”, “congestion”) in new stack
– Executing [s-CHANUNAVAIL@macro-exten-vm:4] Congestion(“Local/1991@default-0000000a;2”, “10”) in new stack
– Local/1991@default-0000000a;1 is circuit-busy
== Everyone is busy/congested at this time (1:0/1/0)
– Auto fallthrough, channel ‘SIP/1001-00000091’ status is ‘CONGESTION’
== Spawn extension (macro-exten-vm, s-CHANUNAVAIL, 4) exited non-zero on ‘Local/1991@default-0000000a;2’ in macro ‘exten-vm’
== Spawn extension (default, 1991, 1) exited non-zero on ‘Local/1991@default-0000000a;2’
– Executing [h@default:1] Macro(“Local/1991@default-0000000a;2”, “hangupcall,”) in new stack
– Executing [s@macro-hangupcall:1] GotoIf(“Local/1991@default-0000000a;2”, “0?endmixmoncheck”) in new stack
– Executing [s@macro-hangupcall:2] Set(“Local/1991@default-0000000a;2”, “MIXMON_CALLFILENAME=/var/spool/asterisk/monitor/20140502-023926-1398980366.167.wav”) in new stack
– Executing [s@macro-hangupcall:3] GotoIf(“Local/1991@default-0000000a;2”, “1?defaultmixmondir”) in new stack
– Goto (macro-hangupcall,s,5)

4

you dialled local/1991, what happens when you do that from a phone?

5

i hear dial tone when i call from my extension, means it works

6

try

local/1991@from-internal

or include all needed contexts in your [default] context

7

no in result after exten => s,2,Dial(local/1991@from-internal)…

can you please explain what this means “or include all needed contexts in your [default] context”

Thanks

8

I will defer to a better authority:-

https://wiki.asterisk.org/wiki/display/AST/Contexts,+Extensions,+and+Priorities

You need to learn this stuff before you try to do what you try to do :slight_smile:

9

i made actual extension, i made queue, i made virtual extension nothing working…
and via extension to extension calling its works with all of above.

any further suggestions…

10

Not really, IWFM

11

sharing is caring :slight_smile: if not secret so.

Regards,
ADDY