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Extension stuck on Away/DND


(Mvogel4949) #1

I have an extension that’s won’t come off Away/DND. Setting it to available in the UCP within 5s it will revert back to Away. Same with the extension when viewed through the Zulu desktop or mobile app. The extension within freepbx has the dnd box checked. I’ve tried to restart the restapps server but still it goes back to away after I change it to available. I also tried to dial *76 from the softphone to toggle it but no luck


(Jared Busch) #2

Do you have FOP2 installed? Are you using current version of Asterisk?


(Mvogel4949) #3

I do have fop2 but not asterisk 16. I followed the steps outlined in the article you attached a few weeks ago to get DND working which it does. But the extension still is stuck in Away status in the UCP. Changing it to available switches it right back to Away within seconds


(Mvogel4949) #4

In the asterisk logfiles when I dial *76 it hangs up. In the logfiles I find the following

pbx.c: No application ‘DB_DELETE’ for extension (from-internal, *76, 19)


(Lorne Gaetz) #5

This is absolutely FOP2 using deprecated dialplan functions, see the link above. Doesn’t explain why you can’t disable with ucp tho.


(Mvogel4949) #6

But I’m dialing *76 from the phone itself. Would this involve FOP2 at all?


(Jared Busch) #7

Yes. That is how dialplan works.


(Mvogel4949) #8

I have it working again where *76 from the phone toggles DND but my extension still is stuck in DND. can’t change it on the phone, UCP or Zulu


(Mvogel4949) #9

In the logfiles I can see where it goes available

[2019-05-15 14:17:13] VERBOSE[26546] chan_sip.c: Extension Changed 7025[ext-local] new state Idle for Notify User 7213
[2019-05-15 14:17:13] VERBOSE[26546] chan_sip.c: Extension Changed 7025[ext-local] new state Idle for Notify User 7101
[2019-05-15 14:17:13] VERBOSE[26546] chan_sip.c: Extension Changed 7025[ext-local] new state Idle for Notify User 7130
[2019-05-15 14:17:13] VERBOSE[26546] chan_sip.c: Extension Changed 7025[ext-local] new state Idle for Notify User 7232
[2019-05-15 14:17:13] VERBOSE[26546] chan_sip.c: Extension Changed 7025[ext-local] new state Idle for Notify User 7025
[2019-05-15 14:17:13] VERBOSE[26546] chan_sip.c: Extension Changed 7025[ext-local] new state Idle for Notify User 7072
[2019-05-15 14:17:13] VERBOSE[26546] chan_sip.c: Extension Changed 7025[ext-local] new state Idle for Notify User 7074

but then with no change I see the following

[2019-05-15 14:20:26] VERBOSE[26546] chan_sip.c: Extension Changed 7025[ext-local] new state Busy for Notify User 7213
[2019-05-15 14:20:26] VERBOSE[26546] chan_sip.c: Extension Changed 7025[ext-local] new state Busy for Notify User 7101
[2019-05-15 14:20:26] VERBOSE[26546] chan_sip.c: Extension Changed 7025[ext-local] new state Busy for Notify User 7130
[2019-05-15 14:20:26] VERBOSE[26546] chan_sip.c: Extension Changed 7025[ext-local] new state Busy for Notify User 7232
[2019-05-15 14:20:26] VERBOSE[26546] chan_sip.c: Extension Changed 7025[ext-local] new state Busy for Notify User 7025
[2019-05-15 14:20:26] VERBOSE[26546] chan_sip.c: Extension Changed 7025[ext-local] new state Busy for Notify User 7072
[2019-05-15 14:20:26] VERBOSE[26546] chan_sip.c: Extension Changed 7025[ext-local] new state Busy for Notify User 7074

(system) closed #10

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