Extension ringing while Music on hold and announcement

[PitzKey (Itzik)]

See this. - If you are using a IVR Breakout Menu etc.

Messages playing while waiting in the Queue keeps up availability

While not exposed in the GUI, it appears there is a config option to suppress announcements to callers who are first in the queue, and it is enabled by default. FreePBX does not set this option anywhere that I can see, so I don’t know why the default setting of no is not honored. ; If enabled, play announcements to the first user waiting in the Queue. This may mean ; that announcements are played when an agent attempts to connect to the waiting user, ; which may delay the time before the agent …