Extension Optional Destinations Not Reachable not working

Hello !

I need a failover for an extension.

So I set up Optional Destinations Not Reachable, but it is not working :

  • I physically disconnect the connected phone and see the extension offline.
  • When I call the extension, I hear ringing for about 10 seconds and then the busy signal.

But the indicated action is not executed (play recording in this test).

What’s wrong :disappointed_relieved:

What version of FreePBX are you using?

Please provide a call trace via pastebin

https://wiki.freepbx.org/display/SUP/Providing+Great+Debug#ProvidingGreatDebug-AsteriskLogs-PartII

FreePBX 15
(The modules were updated less than 10 days ago)

Here is the trace : https://pastebin.freepbx.org/view/f9b5c3eb

[2021-11-11 15:41:29] VERBOSE[1418][C-00002c81] app_dial.c: Called Local/90109@zulu-call
[2021-11-11 15:41:29] VERBOSE[1423][C-00002c81] pbx.c: Executing [90109@zulu-call:1] NoOp("Local/90109@zulu-call-0000593c;2", "Dialing Zulu 90109") in new stack
[2021-11-11 15:41:29] VERBOSE[1423][C-00002c81] pbx.c: Executing [90109@zulu-call:2] Set("Local/90109@zulu-call-0000593c;2", "__ZULU_EXTTOCALL=109") in new stack
[2021-11-11 15:41:29] VERBOSE[1423][C-00002c81] pbx.c: Executing [90109@zulu-call:3] Dial("Local/90109@zulu-call-0000593c;2", "Local/90109@zulu-desktop-phone&Local/90109@zulu-mobile-phone-push,15,HhTtr,") in new stack
[2021-11-11 15:41:29] VERBOSE[1423][C-00002c81] app_dial.c: Called Local/90109@zulu-desktop-phone
[2021-11-11 15:41:29] VERBOSE[1423][C-00002c81] app_dial.c: Called Local/90109@zulu-mobile-phone-push
[2021-11-11 15:41:29] VERBOSE[1425][C-00002c81] pbx.c: Executing [90109@zulu-mobile-phone-push:1] Stasis("Local/90109@zulu-mobile-phone-push-0000593e;2", "zulu-mobile-call-push-processing,1636641689,90,") in new stack
[2021-11-11 15:41:29] VERBOSE[1418][C-00002c81] app_dial.c: Local/90109@zulu-call-0000593c;1 is ringing
[2021-11-11 15:41:29] VERBOSE[1424][C-00002c81] pbx.c: Executing [90109@zulu-desktop-phone:1] Set("Local/90109@zulu-desktop-phone-0000593d;2", "_ZULU_ID=e2e846e2bd1e14a706d3a754d715f947ba06b71b") in new stack
[2021-11-11 15:41:29] VERBOSE[1424][C-00002c81] pbx.c: Executing [90109@zulu-desktop-phone:2] Set("Local/90109@zulu-desktop-phone-0000593d;2", "HASH(_SIPHEADERS,X-Zulu-Id)=e2e846e2bd1e14a706d3a754d715f947ba06b71b") in new stack
[2021-11-11 15:41:29] VERBOSE[1424][C-00002c81] pbx.c: Executing [90109@zulu-desktop-phone:3] Stasis("Local/90109@zulu-desktop-phone-0000593d;2", "zulu-desktop-call-processing,15,90,") in new stack
[2021-11-11 15:41:30] VERBOSE[1424][C-00002c81] pbx.c: Executing [90109@zulu-desktop-phone:4] GotoIf("Local/90109@zulu-desktop-phone-0000593d;2", "0?connected") in new stack
[2021-11-11 15:41:30] VERBOSE[1424][C-00002c81] pbx.c: Executing [90109@zulu-desktop-phone:5] Hangup("Local/90109@zulu-desktop-phone-0000593d;2", "") in new stack
[2021-11-11 15:41:30] VERBOSE[1424][C-00002c81] pbx.c: Spawn extension (zulu-desktop-phone, 90109, 5) exited non-zero on 'Local/90109@zulu-desktop-phone-0000593d;2'
[2021-11-11 15:41:44] VERBOSE[1418][C-00002c81] app_dial.c: Nobody picked up in 15000 ms

It did try to call Zulu and it rang for 15 seconds… So the PBX did not consider the extension “offline”

How ? Why ? Zulu is disabled for this extension, not even in use on this PBX.
How can I remove it ?

If it’s not used uninstall the module

Will it remove those fake 90xxxx extensions from the system ?

Try. If not, browse to pbx.ip/admin/config.php?display=devices and delete it.

1 Like

I try thank you !!

This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.