Extension in ring group blf incoming calls

General Help
1

We have our main number go to a ring group ring all. when someone calls our office it rings 5 extensions. whoever can get to it first generally answers the call. I have those extensions configured as a BLF button on my phone. When an incoming call is ringing I can’t see who is on the phone because they are all blinking due to the incoming call.

Is there a way for me to see who is on the phone when a call is coming into this ring group?

2

If you set the ring group to skip busy agents the busy ones will stay lit up solid red and the available ones will flash.

3

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