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Extend time for user to enter extension for transfer


(snaplink) #1

Current PBX Version 14.0.2.14
PBX Firmware: 12.7.4-1804-1.sng7
PBX Service Pack: 1.0.0.0

I’m looking for a way to extend the time a user has to enter an extension to transfer a call.

I have a user who is a backup for the main receptionist and received overflow calls. She has had to transfer a couple of call this morning to voicemail using *123 for example and the first time she had to lookup the desired extension but by the time she found it and had already pressed * it errored out. If she dials it all in one sweep it works fine. This was an employee she didn’t have a BLF for.

Is there a way to give her or other users a little longer to enter extensions to transfer before it will error?


#2

Assuming your Yealink phones:

After pressing Transfer, the phone should wait for the transfer-to number the same as for a normal call. Set the Inter Digit Time as desired. Better, set it very long and set up Dial-now Rules (*xxx for this case) so most calls get sent as soon as the complete number has been entered. (For international calls, you’ll still have to press Send or wait for the timeout, because the phone doesn’t know how many digits to expect.)