Current PBX Version 220.127.116.11
PBX Firmware: 12.7.4-1804-1.sng7
PBX Service Pack: 18.104.22.168
I’m looking for a way to extend the time a user has to enter an extension to transfer a call.
I have a user who is a backup for the main receptionist and received overflow calls. She has had to transfer a couple of call this morning to voicemail using *123 for example and the first time she had to lookup the desired extension but by the time she found it and had already pressed * it errored out. If she dials it all in one sweep it works fine. This was an employee she didn’t have a BLF for.
Is there a way to give her or other users a little longer to enter extensions to transfer before it will error?