Ext. goes straight to our after hours IVR


(Nathan Kramer) #1

Hello,

Got an odd issue, every time I try to make a phone call to an external number it goes to our after-hours IVR. When I try to dial an internal extension it sends me right to that persons voice mail. I did the quick and dirty delete the extension after comparing everything to other extensions to make sure I didn’t have a setting changed accidentally. After applying that and then recreating the extension the same thing is happening. Not really sure what is going on here. Using the latest version of FreePBX 14.0.13.26. I try to stay on top of updates but maybe that’s a bad practice?

Thanks in advance,

Nathan


(Lorne Gaetz) #2

Provide a call trace using pastebin:
https://wiki.freepbx.org/display/SUP/Providing+Great+Debug#ProvidingGreatDebug-AsteriskLogs-PartII


(Nathan Kramer) #3

This is all I could get out of Putty. It wouldn’t take the second command in your link.