Error during upgrade to freePBX 13 [SOLVED]

FreePBX
1

Reload failed because retrieve_conf encountered an error: 1

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1 error(s) occurred, you should view the notification log on the dashboard or main screen to check for more details.

details:
exit: 1
Exception: Unable to locate the FreePBX BMO Class 'Certman’A required module might be disabled or uninstalled. Recommended steps (run from the CLI): 1) fwconsole ma install certman 2) fwconsole ma enable certman in file /var/www/html/admin/libraries/BMO/Self_Helper.class.php on line 216
Stack trace:

  1. Exception->() /var/www/html/admin/libraries/BMO/Self_Helper.class.php:216
  2. FreePBX\Self_Helper->loadObject() /var/www/html/admin/libraries/BMO/Self_Helper.class.php:104
  3. FreePBX\Self_Helper->autoLoad() /var/www/html/admin/libraries/BMO/Self_Helper.class.php:37
  4. FreePBX\Self_Helper->__get() /var/www/html/admin/modules/webrtc/Webrtc.class.php:47
  5. FreePBX\modules\Webrtc->__construct() /var/www/html/admin/libraries/BMO/Self_Helper.class.php:125
  6. FreePBX\Self_Helper->autoLoad() /var/www/html/admin/libraries/BMO/Self_Helper.class.php:37
  7. FreePBX\Self_Helper->__get() /var/www/html/admin/libraries/BMO/Hooks.class.php:279
  8. FreePBX\Hooks->preloadBMOModules() /var/www/html/admin/libraries/BMO/Hooks.class.php:39
  9. FreePBX\Hooks->updateBMOHooks() /var/lib/asterisk/bin/retrieve_conf:50

Does anyone have an idea?

2

I ran into this last night with one of my installs (FreePBX 13/Asterisk 11/32-bit).

I ran the “fwconsole ma install certman” command, then just kept going back to the Module Admin page and kept on installing and enabling the modules until everything was back up. I probably had to go back to the well four or five times before it was all working.

Looks like a “flag day” change in one of the modules interrupted the install, which led to the sequence of update steps. I just assumed it was a sequencing thing that failed - it was easy enough to recover from just through perseverance.

3

ok thanks solved

was just the certman

4

Yes. This was fixed yesterday. Oh the joys of being on edge.

5

Issue is back after latest upgrade FreePBX 13.0.190.11 :

Exception: Unable to locate the FreePBX BMO Class 'Qxact_reports’A required module might be disabled or uninstalled. Recommended steps (run from the CLI): 1) fwconsole ma install qxact_reports 2) fwconsole ma enable qxact_reports in file /var/www/html/admin/libraries/BMO/Self_Helper.class.php on line 216
Stack trace:

  1. Exception->() /var/www/html/admin/libraries/BMO/Self_Helper.class.php:216
  2. FreePBX\Self_Helper->loadObject() /var/www/html/admin/libraries/BMO/Self_Helper.class.php:104
  3. FreePBX\Self_Helper->autoLoad() /var/www/html/admin/libraries/BMO/Self_Helper.class.php:37
  4. FreePBX\Self_Helper->__get() /var/www/html/admin/libraries/BMO/FreePBX.class.php:103
  5. FreePBX->__callStatic() /var/www/html/admin/modules/qxact_reports/import_queue_data.php:8
  6. FreePBX->Qxact_reports() /var/www/html/admin/modules/qxact_reports/import_queue_data.php:8
6

Nope. Different issue all together. Remove qaxct_reports