since today we have problems with telephony incoming (outgoing works, as well as registration).
At the support of our provider we have received the following information:
The system is probably registered or connected to two servers. One of these servers of the provider has an error or is defective.
Therefore, it is not possible to dial out via this server.
According to the support it would be a setting of the telephone system that it recognizes that there is a problem here and then uses the second server for the connection.
A kind of Failoder at the provider, this is supposed to happen automatically if the system is configured correctly.
The support could not tell us How it can be set with the FreePBX.
Does anyone here have an idea what exactly is meant here, or what setting is involved here?
Many thanks for the help already.