EPM and Function Keys

Sangoma Phones
#1

I’m using FreePBX 13.0.190.7 with Asterisk Version: 13.9.1

I have 3 Sangoma S500 configured using EPM with a single template
The keys are configured as follows on the template

  1. Line
  2. BLF ext 101
  3. BLF ext 102
  4. BLF ext 103

On ext 101, I have the following button
Button 1 101
Button 2 BLF for 101
Button 3 BLF for 102
Button 4 BLF for 103

On ext 102, I have the following button
Button 1 102
Button 2 BLF for 101
Button 3 n / a
Button 4 BLF for 103

On ext 103, I have the following button
Button 1 103
Button 2 BLF for 101
Button 3 BLF for 102
Button 4 n / a

My question is, On ext 101, I’m getting BLF for ext 101 but for
ext 102, I don’t see BLF 102
ext 103, I don’t see BLF 103

I can figure why the display is different if I’m using the same template
Firmware is all the same.

Thanks for any info

#2

Check the BLF Substitution setting for your extension in extension mapping for 101. It allows you to replace the BLF matching the extension number with something else.

#3

Thanks, that’s exactly what I was looking for.

It would be nice it this is set to none then it automaticaly move the next setting up so there no extra space

#4

The problem with that is people will complain on buttons moving around and not setting to what they told it to. It would create more confusion for users.