Entered Extensions in IVR does not work properly

General Help
1

Hi

Having problems with people dialing extensions in the IVR system and it not getting to its proper destination.
The party’s extension does not work until after the greeting is announced.

We have a greeting - “WELCOME TO XXX, IF YOU KNOW YOUR PARTIES EXTENSION PLEASE DIAL IT NOW”

When someone dials a party’s extension during the greeting - the system does NOT transfer the extension.
When someone dials a party’s extension after the greeting - the systme transfers the caller properly.

This causes confusion among people - who complain - they are not able to transfer to the proper party

Need to have the system detect any extension at anytime - especially while the greeting is announced

Is there a setting that needs tobe tweaked ?

Any advise is helpful

Thanks
Walt

2

Any recommended settings for using Linksys PAP2T adapter

Having inconsistent results when people dial out, and dialing in faxes

Any advise is appreciated

Thanks
Walt

3

Walt,
the system should detect the extensions while it is playing the message. It sounds like you may have more generic dtmf issues , likely the case if you are using a voip provider with inband dtmf signaling.