Endpoint manager renewal problem

1

EndPoint Manager 13.0.113

Following my upgrade ro 64bit, EPM module renewal function is trying to sell me a license rather than a renewal even though Sys Admin displays the correct information on activation.

Can’t seem to create a ticket so I am posting here rather than just suffer. Sangoma web site is a jungle. Hit or miss to do anything. Never seem to be able to figure out where I am or where to go. Support has no links to main site. Think I may have two logins but info is so similar on both I can’t figure out which is primary. Hard to talk to a human. Major frustration.

2

Is there a difference in price?

3

Yep, $149 vs twenty something.

4

Both support.sangoma.com and portal.sangoma.com are working exactly as expected for me. I just confirmed I can login, and create a ticket of type “Customer Service & Billing” with no problem.

Steps to renew module license(s):
https://wiki.freepbx.org/display/FPAS/How+to+Renew+FreePBX+Commercial+Modules+Maintenance

5

Lorne, To begin with, Notice that one has to figure out to look under “Partners”. I am not a partner. Why not a login link at the top level with what ever choices are necessary?

PS: Endpoint is not on the list which is likely the problem.

6

You sure you are licensed for EPM on your box.

7

Extremely! See above.

8

K well work with support at this point

9

Thanks. Upgraded to v14 and it is the same. Thankfully, Endpoint installed OK and is running. Renew is the same. Will call next week.

10

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