Really what I am trying to achieve is to have certain users log in to a specific queue (501) using one value in EPM for their template. Your solution will work if their is no way to achieve what I want.
Also, when I use your method described above, after I log the user into the queue, it shows that that user is on the phone on all other phones.
Once a user is in a queue, it will always show that they are in a call to other users?