Endpoint manager not generating the config file for the phone

FreePBX
1

FreePBX 14.0.5.25 with EPM 14.0.2.188 (commerical)

I’ve been trying to provision bunch of Cisco 7960 phones. I created a template for the model. When I tried to map the extension to the template, the phone failed to register to the extension. Further investigation to the failure, I discovered no configuration files have been created associated with phone (MAC address). I couldn’t find any files in the /tftpboot directory with the MAC address. The phone shows opening the tftp server. And then says “File not found” Can someone help, please…

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Here is some log messages on the freepbx - tftpd:
Feb 21 20:54:46 freepbx in.tftpd[4625]: Client 192.168.42.100 File not found SEP00146A16B53F.cnf.xml
Feb 21 20:54:46 freepbx in.tftpd[4625]: sending NAK (1, File not found) to 192.168.42.100
Feb 21 20:54:46 freepbx in.tftpd[4626]: RRQ from 192.168.42.100 filename XMLDefault.cnf.xml
Feb 21 20:54:46 freepbx in.tftpd[4626]: Client 192.168.42.100 File not found XMLDefault.cnf.xml
Feb 21 20:54:46 freepbx in.tftpd[4626]: sending NAK (1, File not found) to 192.168.42.100

It’s unable to find the configuration files!!!

3

Fixed!!!
For unknown reasons the phoneapps was disabled. Rest (enabled) phoneapps. The EPM started to work properly.

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