What frequency should we expect for firmware updates in Endpoint Manager? It would be great if it could be less than 6 months from update request to updated firmware. For years now it has been like pulling teeth to get the Grandstream firmware updated in Endpoint Manager, and I am uncertain how to proceed.
When I first ran into issues with old firmware I was told that the FreePBX team does not proactively look for updates, but rather relies on customer requests, so I opened a case requesting for the firmware to be updated. In 2016, my request was fulfilled in under a month. In 2017, after 8 months and a bunch of hounding, the firmware was finally updated. In 2018, I submitted a request in July, which is now 7 months ago. A few days ago, someone else posted a comment on the case asking if there was progress, and it appeared that this was finally going to be updated. The case that I opened for my request as well as cases from two others with similar requests were consolidated into a single new case. Unfortunately, earlier today that case went from having an assignee to being unassigned, and I am now wondering if it will be another 8 months for this new case to get any attention.
At the very least I would love to have some of the friction removed for installing custom firmware. I opened a case in 2016 suggesting adding a Custom Firmware Upload Feature to the Endpoint Manager GUI, but this also has bounced between having an assignee and being unassigned; currently falling into the unassigned category.
I’m not sure what the answer is here, but the current situation is pretty frustrating. Perhaps support for each manufacturer’s firmware could become a separate paid module to help cover the administrative costs of incorporating firmware updates? Maybe the firmware could be updated on a fixed annual (or semi-annual) schedule, where each manufacturer gets updated during a particular month or months of the year?