Endpoint Manager Background Images

General Help
1

Hello,

I am having a weird problem with endpoint manager and a spa525g2 cisco ip phone. Endpoint manager seems to be doing good and is provisioning itself with dhcp. The problem I am having is with the background image. I am getting a black background after making changes in endpoint manager. This is without using the background setting in the module or trying to set a backround. If I just change the name of a line key. It will reboot and go to a black background.

The first thing I tried was to set a background using endpoint manager and that doesn’t work either.

This is what I think its changing in the phones settings:
Background Picture Type: Download BMP Picture
and its setting
BMP Picture Download URL:
to a url even for the default picture.

What can I do to fix this?

heres a url if I try to set a pic (which I really could care less about)

BMP Picture Download URL:http://192.168.1.190/images/formatted/bg-cisco-SPA525G2-110928145655392.jpg

If I paste it in my browser however it does not let me download the picture. so is it using the right directory?

Thank You
Brian

2

The problem is when uploading a photo. it doesn’t upload right? when clicking on the photo you uploaded inside of the endpoint manager gui theres no image. It looks like a bug.

3

Replacing background picture type in the provisioning xml file in /tftpboot to this:
background_Picture_Type ua=“na”>Default</Background_Picture_Type>

fixes the problem. However it is overwritten every time you make a change.

4

Can someone go into endpoint manager and see if the can duplicate this problem? From there everyt time you provision the phone the background image is black.

5

if you are using the oss version, just edit the skeleton file and then it will always generate the proper config file.