Hi,
We’re having an issue with the CID when emergency calls are made, calls from 999 are configured as the correct CID but calls from 112 are not.
Extension 320 is configured with the Emergency CID 0208xxxxx95
Class of Service configured for emergency routes that give the 320 extension access to the emergency route only
Outbound Routes configured. Emergency is at the top of the list, and configured as Emergency route. Numbers configured are [112] and [999], and also with prefix ( ) 9|[112] and prefix ( ) 9|[999]
When I look at the logs they appear to be correct, both showing the correct CID number. However, the emergency services have advised that calls on 112 are not coming from the correct CID (unfortunately they can’t tell us what number is showing at their end).
The log appears to be fine, and both show the correct number:
Wed, Aug 31, 2022 1:18 PM HANGUP 1661948274.35565 1661948274.35565 0208xxxxx95 h restrictedroute-98c6f2c2287f4c73cea3d40ae7ec3ff2 PJSIP/320-00002486
Wed, Aug 31, 2022 1:18 PM CHAN_END 1661948274.35565 1661948274.35565 0208xxxxx95 h restrictedroute-98c6f2c2287f4c73cea3d40ae7ec3ff2 PJSIP/320-00002486
Wed, Aug 31, 2022 1:18 PM LINKEDID_END 1661948274.35565 1661948274.35565 0208xxxxx95 h restrictedroute-98c6f2c2287f4c73cea3d40ae7ec3ff2 PJSIP/320-00002486
Wed, Aug 31, 2022 1:17 PM CHAN_START 1661948275.35566 1661948274.35565 s from-trunk SIP/Group-00000cf2
Wed, Aug 31, 2022 1:17 PM ANSWER 1661948275.35566 1661948274.35565 112 112 from-trunk SIP/Group-00000cf2
Wed, Aug 31, 2022 1:17 PM ANSWER 1661948274.35565 1661948274.35565 0208xxxxx95 s macro-dialout-trunk PJSIP/320-00002486
Wed, Aug 31, 2022 1:17 PM BRIDGE_ENTER 1661948275.35566 1661948274.35565 112 from-trunk SIP/Group-00000cf2
Wed, Aug 31, 2022 1:17 PM BRIDGE_ENTER 1661948274.35565 1661948274.35565 0208xxxxx95 s macro-dialout-trunk PJSIP/320-00002486
Wed, Aug 31, 2022 1:17 PM CHAN_START 1661948274.35565 1661948274.35565 320 112 from-internal PJSIP/320-00002486
999 Call log
Time Event Type UniqueID LinkedID Cid num Extension Context Channel Name
Wed, Aug 31, 2022 1:16 PM HANGUP 1661948115.35563 1661948115.35563 0208xxxxx95 h restrictedroute-98c6f2c2287f4c73cea3d40ae7ec3ff2
Wed, Aug 31, 2022 1:16 PM CHAN_END 1661948115.35563 1661948115.35563 0208xxxxx95 h restrictedroute-98c6f2c2287f4c73cea3d40ae7ec3ff2
Wed, Aug 31, 2022 1:16 PM LINKEDID_END 1661948115.35563 1661948115.35563 0208xxxxx95 h restrictedroute-98c6f2c2287f4c73cea3d40ae7ec3ff2
Wed, Aug 31, 2022 1:16 PM BRIDGE_EXIT 1661948115.35563 1661948115.35563 0208xxxxx95 s macro-dialout-trunk
Wed, Aug 31, 2022 1:16 PM BRIDGE_EXIT 1661948116.35564 1661948115.35563 999 from-trunk
Wed, Aug 31, 2022 1:16 PM HANGUP 1661948116.35564 1661948115.35563 999 from-trunk SIP/Group-00000cf1
Wed, Aug 31, 2022 1:16 PM CHAN_END 1661948116.35564 1661948115.35563 999 from-trunk SIP/Group-00000cf1
Wed, Aug 31, 2022 1:15 PM CHAN_START 1661948116.35564 1661948115.35563 s from-trunk SIP/Group-00000cf1
Wed, Aug 31, 2022 1:15 PM ANSWER 1661948116.35564 1661948115.35563 999 999 from-trunk SIP/Group-00000cf1
Wed, Aug 31, 2022 1:15 PM ANSWER 1661948115.35563 1661948115.35563 0208xxxxx95 s macro-dialout-trunk PJSIP/320-00002485
Wed, Aug 31, 2022 1:15 PM BRIDGE_ENTER 1661948116.35564 1661948115.35563 999 from-trunk SIP/Group-00000cf1
Wed, Aug 31, 2022 1:15 PM BRIDGE_ENTER 1661948115.35563 1661948115.35563 0208xxxxx95 s macro-dialout-trunk PJSIP/320-00002485
Wed, Aug 31, 2022 1:15 PM CHAN_START 1661948115.35563 1661948115.35563 320 999 from-internal PJSIP/320-00002485