Emergency Caller ID not applied

[lgaetz (Lorne Gaetz)]

The requested dialplan all looks exactly as expected to me, but something has changed between the call trace provided and the dialplan.

The call trace showing null for emergencycid occurs on priority 13 of macro-outbound-callerid:

[2021-10-15 13:41:10] VERBOSE[13759][C-0000be9f] pbx.c: Executing [s@macro-outbound-callerid:13] Set("SIP/245-00019b58", "EMERGENCYCID=") in new stack

But when you share dialplan for macro-outbound-callerid, the var is set on priority 21

[2021-10-15 13:41:10] VERBOSE[13759][C-0000be9f] pbx.c: Executing [s@macro-outbound-callerid:13] Set("SIP/245-00019b58", "EMERGENCYCID=") in new stack

Were modules updated between the time the test call was made and when you provided the dialplan?

[sorvani (Jared Busch)]

Add 933 to your match for the route and make test calls. Even if your provider does not accept it, we can see the flow.

[adell4444 (Andrew)]

Good idea @sorvani - Test call appears to have applied the proper information so I guess I cannot replicate the issue.

[2021-10-18 14:27:28] VERBOSE[30251][C-0000bf33] pbx.c: Executing [s@macro-outbound-callerid:12] Set("SIP/245-00019c9e", "USEROUTCID=619664XXXX") in new stack
[2021-10-18 14:27:28] VERBOSE[30251][C-0000bf33] pbx.c: Executing [s@macro-outbound-callerid:13] Set("SIP/245-00019c9e", "EMERGENCYCID=619668XXXX") in new stack  

@lgaetz

The call trace showing null for emergencycid occurs on priority 13 of macro-outbound-callerid :

[2021-10-15 13:41:10] VERBOSE[13759][C-0000be9f] pbx.c: Executing [s@macro-outbound-callerid:13] Set("SIP/245-00019b58", "EMERGENCYCID=") in new stack

But when you share dialplan for macro-outbound-callerid , the var is set on priority 21

[2021-10-15 13:41:10] VERBOSE[13759][C-0000be9f] pbx.c: Executing [s@macro-outbound-cal

@lgaetz I think you pasted the same line twice but I see what you mean. There haven’t been any updates run recently, and as you can see from the above logs (worked successfully this time) it is still set on priority 13. I can pastebin the entire call log later if needed.

To be honest the latest test was from the user’s extension # but on a test device here and not the user’s device. I am waiting for the user to become available so that I can have them test 933 to see if there’s any difference but I don’t see how a different phone would adjust the dialplan if it’s the same extension. To be clear, NOT device and user mode - just extensions.