adell4444
October 15, 2021, 9:41pm
1
Weird issue today. FreePBX 14.0.13.4
User called 911. Call hit the correct route, which is marked as an emergency route.
[2021-10-15 13:41:10] VERBOSE[13759][C-0000be9f] pbx.c: Executing [911@from-internal:4] Set("SIP/245-00019b58", "EMERGENCYROUTE=YES") in new stack
And it sent out the regular outbound cid because it didn’t apply the emergency cid.
[2021-10-15 13:41:10] VERBOSE[13759][C-0000be9f] pbx.c: Executing [s@macro-outbound-callerid:12] Set("SIP/245-00019b58", "USEROUTCID=619664XXXX") in new stack
[2021-10-15 13:41:10] VERBOSE[13759][C-0000be9f] pbx.c: Executing [s@macro-outbound-callerid:13] Set("SIP/245-00019b58", "EMERGENCYCID=") in new stack
But if you look at the extension, I have the emergency cid set:
MariaDB [asterisk]> select * from devices where id='245';
+-----+------+---------+------------+------+-------------+---------------+---------------+
| id | tech | dial | devicetype | user | description | emergency_cid | hint_override |
+-----+------+---------+------------+------+-------------+---------------+---------------+
| 245 | sip | SIP/245 | fixed | 245 | x245 User | 619668XXXX | NULL |
+-----+------+---------+------------+------+-------------+---------------+---------------+
1 row in set (0.00 sec)
jfinstrom
October 15, 2021, 10:59pm
2
Have you done a reload? I believe it gets the caller ID from astdb
adell4444
October 15, 2021, 11:03pm
3
Yeah I thought of that too, thinking perhaps I was being dumb today and missed it.
[root@hostname ~]# asterisk -x "database show device 245"
/DEVICE/245/default_user : 245
/DEVICE/245/dial : SIP/245
/DEVICE/245/emergency_cid : 619668XXXX
/DEVICE/245/type : fixed
/DEVICE/245/user : 245
5 results found.
jfinstrom
October 15, 2021, 11:15pm
4
Dare I ask are you using device and user mode?
1 Like
lgaetz
October 15, 2021, 11:18pm
5
adell4444
October 15, 2021, 11:27pm
7
That’s all I’ve ever wanted you to tell me, @lgaetz . Music to my ears
https://pastebin.freepbx.org/view/c9f75edf
1 Like
lgaetz
October 16, 2021, 12:03am
8
The trace only shows what you already know, line 86 is the mystery:
[2021-10-15 13:41:10] VERBOSE[13759][C-0000be9f] pbx.c: Executing [s@macro-outbound-callerid:13] Set("SIP/245-00019b58", "EMERGENCYCID=") in new stack
It should be pulling from the AstDB for /DEVICE/245/emergency_cid, but its null. Share the dialplan via pastebin:
asterisk -x "dialplan show macro-outbound-callerid" | pastebin
adell4444
October 16, 2021, 9:43pm
9
dicko
October 16, 2021, 9:49pm
10
It would be needed that you supply a completed call, whether successful or failed, please extract the call from /var/log/asterisk/full so we see the timestamps
adell4444
October 16, 2021, 9:55pm
11
Yeah that’s in a paste bin link above
dicko
October 16, 2021, 10:22pm
12
Apparently the EMERGENCYCID is null after seeing it is an emergency call
[2021-10-15 13:41:10] VERBOSE[13759][C-0000be9f] pbx.c: Executing [911@from-internal:4] Set(“SIP/245-00019b58”, “EMERGENCYROUTE=YES”) in new stack
Did you set the 'route callerid" on that route ?
david55
October 16, 2021, 10:27pm
13
I think that was part of the original problem statement, not a solution!
dicko
October 16, 2021, 10:28pm
14
That route’s CID needs to be set explicitly.
adell4444
October 16, 2021, 10:52pm
15
To override? That’s literally why there are individual emergency caller ids on each extension.
dicko
October 16, 2021, 11:03pm
16
But does it ovrride the override ?, ‘dialplan show’ would be more nitpicky.
‘dialplan show 911@’
adell4444
October 16, 2021, 11:23pm
17
adell4444
October 16, 2021, 11:31pm
19
What direction are you trying to point me in? I know exactly what the route says it should do, but as far as I can tell I have a configuration setup correctly that didn’t work the way it’s supposed to.
https://pastebin.freepbx.org/view/9bcbab29
dicko
October 16, 2021, 11:33pm
20
priorities 8 and 9 should be setting your callerid name and number if it goes through that route
If it doesn’t work for you then it is something else, (for me it works)
