During IVR announcement rings the extensions

Hi all,

I want to setup an IVR with only option 1 for voicemail and want to ring the queues during the IVR announcement. so I want the callers to be answered by the Queue agents during the IVR or if I can give them the option to skip the announcement and directly goes to the agents ringing.

IVR doesn’t work that way.

What you could do, is use an IVR as a Queue breakout menu, with option 1 pointing to voicemail.

Then, point the calls to the Queue instead of the IVR.

so you want me to select the queue as an option for the inbound number and then use the ivr breakup menu with the IVR and announcement.

Yes .

ok I will try this and update you

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