I’ve done my best to find something that covers this but no luck.
What I want - When a caller calls in and make it past the IVR’s to the first queue they get a prompt to input customer number followed by a # (DTMF?). Or if they don’t know it to just hold for the first available rep (Time Out?). I don’t want the DTMF entry to change the behavior of what queue they go to. I want their customer number to prepend the CID that my reps will see.
I’ve looked a dynamic routing and Googled until my fingers cramped. I can’t find anything where someone has tied the DTMF to a CID.
Thanks in advance,