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DTMF issue

(enderst) #1

Site is using all S500 phones. From one of the extensions dialing Oakley 18004067449 option 2, the 2 isn’t recognized. If dialed from a different phone on the same network and PBX no issue. Tried logging in a different phone for that extension same location on campus, extension settings are the same, using the same template. Not sure where else to look.
Any ideas?

(Itzik) #2

Are they using the same firmware version?

(enderst) #3

Yes all on the same firmware release using the same template.
Got me thinking though, they are not on the latest firmware. I broke the off problem extension to a duplicate of the template it was on with the latest firmware and will see how that goes.

(system) #4

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