We are using EXP20 side cars that are setup for BLF keys. If i use DTMF to transfer a call to voicemail using one of these keys, it calls back the phone saying “recall”. Anyone been successful setting this up?
I’d say it’s a 3 button step.
- Transfer button
- DTMF button that adds a *
- The BLF key of the Extension.
Lmk if that works.
isn’t that what ## does? If I add ##* to a prefix it doesn’t work
Users can often be confused with two transfer buttons, but it should work.
Thanks. We ended up showing them how to transfer that way