DTMF + BLF with Yealink phones?

General Help
1

We are using EXP20 side cars that are setup for BLF keys. If i use DTMF to transfer a call to voicemail using one of these keys, it calls back the phone saying “recall”. Anyone been successful setting this up?

2

I’d say it’s a 3 button step.

  1. Transfer button
  2. DTMF button that adds a *
  3. The BLF key of the Extension.

Lmk if that works.

3

isn’t that what ## does? If I add ##* to a prefix it doesn’t work

4

Users can often be confused with two transfer buttons, but it should work.

Bravo.

5

Thanks. We ended up showing them how to transfer that way