Dropped calls

A client is complaining about dropped calls. How can I best troubleshoot this? I have started asking to log when this happens, so I have date, time, incoming or outgoing, from, to, duration of the call. Is this a good start? But then what?

Are you using SIP Station for trunking?

No, I’m using a service called Frynga(.com) for outgoing calls and CheapConnect(.net) for incoming calls.

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