Can you please share with me on how to setup played message based on the business hours schedule?
We need the following:
Business hours 9 AM to 5 PM Mon-Fri
You have reached xyz company. Please choose from the following menu options:
For new project and inquires, press 1
For customer support, press 2.
After hours 5 PM 9 AM Mon-Fri
Thanks for calling xyz company. Our offices are currently closed. Our business hours are from Monday to Friday 9 AM to 5 PM Pacific Standard Time.
If you would like to leave a message in our general voice mailbox, press 0. A representative will contact you the following business day.
To reach our company directory, press 2.
Pretty much same message as above to be played.
Do I use time condition and time group for this kind of setup? If so, I’m confused about Inbound Route module. If I select it, it will prompt me time group, right? But how does it work, as it only allows to choose 1 time group – say business hours. I guess it will then change automatically after 5 PM?