We have set up an IVR with 4 options available to the caller. Is there a way to have the caller’s selection display on the phones that are dialed so the CSR knows which option has been pressed?
Thanks.
Not directly with the IVR module no. But you can do this with Dynamic Routes. You would have one dynroute to collect ,validate the DTMF input and store it to a channel var. Then send the call to the Set Caller ID module to add the channel variable to the CID Name. Then go to a third dynroute that branches the call flow using the channel variable previously set. Harder to explain than to do.
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