Disabling the voice mail torture option?

Hello all,
Currently when screening a call coming in, my FreePBX system plays 4 options : #1 “answer the call now”, #2 “send caller to voice mail”, #3 “send caller to torture menu” and #4 “send caller to polite do not call”. I would like to remove the last 2 options. Can anyone direct me to instructions for doing this? I have googled and found many links proclaiming how great the torture menu option is but it does not serve my purposes. Thanks in advance.

What platform are you using. This isn’t a native module.

Hopefully this is what you meant:
Asterisk 11.7.0 on a x86_64 running Linux on 2013-12-27 21:24:31 UTC

what are you running that gives you this option? It is not a FreePBX (made) module

This is in the call screening section of /etc/asterisk/extensions.conf

; For call screening
exten => NOANSWER,n,GotoIf($["${IVR_RETVM}" != “RETURN” | “${IVR_CONTEXT}” = “”]?bye)
exten => NOANSWER,n,Return
exten => NOANSWER,n(bye),Macro(hangupcall)
exten => TORTURE,1,Goto(app-blackhole,musiconhold,1)
exten => TORTURE,n,Macro(hangupcall)
exten => DONTCALL,1,Answer
exten => DONTCALL,n,Wait(1)
exten => DONTCALL,n,Zapateller()
exten => DONTCALL,n,Playback(ss-noservice)
exten => DONTCALL,n,Macro(hangupcall)
exten => ANSWER,1,Noop(Call successfully answered - Hanging up now)
exten => ANSWER,n,Macro(hangupcall,)

I guess I may have the wrong forum, if FreePBX did not install this?

Yes this is a core part of FreePBX and no there is currently no way to edit the options it presents. You can of course turn off call screening but at this time there is no way to edit the menu. However feature requests are always welcome. http://issues.freepbx.org


While it isn’t really a solution per se, why not just just edit the corresponding audio files and remove the option?

Yes, without any other option this is what we are considering.