my name is Florian and I a bit new to asterisk and FreePBX.
I have a problem disabling the instructions when a caller is getting to the voicemail.
At first a short description of my setup:
I have 1 trunk, 1 pjsip-Extension (600), 1 virtual Extension, 1 Anouncement and 1 time condition configured.
The inbound route is: trunk --> time condition1 —> Anouncement —> Virtual Extension (as voicemail)
trunk --> time condition1 —> Queue -----> pjsip-Extension
(Depending on what time it is)
I like to use the anouncement as voicemail “instruction” instead of a recorded message .
Although i have disabled “Disable Standard Prompt” in “Dialplan Behavior” in “Voicemail Admin”, the instructions “Extension 600 is unavailable…” a played.
Your help is much appreciated!