Directory module not playing announcement or prompting

General Help
1

I have a (fairly) fresh install of FreePBX (13.0.49) running with version 13.0.10 of the directory module. When I enter the directory, I immediately get the “please hold while we try to connect you to extension…” recording and the call terminates without playing the directory announcement. I have several users defined in the directory and I have tried uninstalling/reinstalling multiple times as well as creating different directories with varying settings with similar results. I turned on AGI debugging and tailed the full log, but nothing jumped out at me as a problem.

Any ideas on where to look for troubleshooting this issue?

2

I am hitting the above problem too. Currently running version 13.0.12 of the directory module. Any help would be appreciated!

3

Tickets? Look for “Issues” above (at the top of the screen).

4

Before filing a ticket, post the asterisk output during a failed attempt.

5

Same issue

<SIP/Line1-00000004>AGI Tx >> agi_request: directory.agi
<SIP/Line1-00000004>AGI Tx >> agi_channel: SIP/Line1-00000004
<SIP/Line1-00000004>AGI Tx >> agi_language: en
<SIP/Line1-00000004>AGI Tx >> agi_type: SIP
<SIP/Line1-00000004>AGI Tx >> agi_uniqueid: 1461239555.6
<SIP/Line1-00000004>AGI Tx >> agi_version: 13.8.1
<SIP/Line1-00000004>AGI Tx >> agi_callerid: +18565551111
<SIP/Line1-00000004>AGI Tx >> agi_calleridname: WIRELESS CALLER
<SIP/Line1-00000004>AGI Tx >> agi_callingpres: 0
<SIP/Line1-00000004>AGI Tx >> agi_callingani2: 0
<SIP/Line1-00000004>AGI Tx >> agi_callington: 0
<SIP/Line1-00000004>AGI Tx >> agi_callingtns: 0
<SIP/Line1-00000004>AGI Tx >> agi_dnid: 18565551212
<SIP/Line1-00000004>AGI Tx >> agi_rdnis: unknown
<SIP/Line1-00000004>AGI Tx >> agi_context: directory
<SIP/Line1-00000004>AGI Tx >> agi_extension: 1
<SIP/Line1-00000004>AGI Tx >> agi_priority: 3
<SIP/Line1-00000004>AGI Tx >> agi_enhanced: 0.0
<SIP/Line1-00000004>AGI Tx >> agi_accountcode:
<SIP/Line1-00000004>AGI Tx >> agi_threadid: 140601321936640
<SIP/Line1-00000004>AGI Tx >> agi_arg_1: dir=1
<SIP/Line1-00000004>AGI Tx >> agi_arg_2: retivr=false
<SIP/Line1-00000004>AGI Tx >>
[2016-04-21 11:52:44] WARNING[10426][C-00000004]: pbx.c:4361 __ast_pbx_run: Channel ‘SIP/Line1-00000004’ sent to invalid extension but no invalid handler: context,exten,priority=from-internal,1,1

– Goto (directory,1,1)
– Executing [[email protected]:1] Answer(“SIP/Line1-000001ae”, “”) in new stack
– Executing [[email protected]:2] Wait(“SIP/Line1-000001ae”, “1”) in new stack
– Executing [[email protected]:3] AGI(“SIP/Line1-000001ae”, “directory.agi,dir=1,retivr=false”) in new stack
– Launched AGI Script /var/lib/asterisk/agi-bin/directory.agi
– <SIP/Line1-000001ae>AGI Script directory.agi completed, returning 0
– Executing [[email protected]:4] Playback(“SIP/Line1-000001ae”, “pls-hold-while-try&to-extension”) in new stack
– <SIP/Line1-000001ae> Playing ‘pls-hold-while-try.slin’ (language ‘en’)
– <SIP/Line1-000001ae> Playing ‘to-extension.slin’ (language ‘en’)
– Executing [[email protected]:5] SayDigits(“SIP/Line1-000001ae”, “”) in new stack
– Executing [[email protected]:6] Ringing(“SIP/Line1-000001ae”, “”) in new stack
– Executing [[email protected]:7] Goto(“SIP/Line1-000001ae”, “from-internal,1”) in new stack
– Goto (from-internal,1,1)
[2016-04-19 09:31:29] WARNING[1234][C-000000d2]: pbx.c:6709 __ast_pbx_run: Channel ‘SIP/Line1-000001ae’ sent to invalid extension but no invalid handler: context,exten,priority=from-internal,1,1