Directory module not playing announcement or prompting

I have a (fairly) fresh install of FreePBX (13.0.49) running with version 13.0.10 of the directory module. When I enter the directory, I immediately get the “please hold while we try to connect you to extension…” recording and the call terminates without playing the directory announcement. I have several users defined in the directory and I have tried uninstalling/reinstalling multiple times as well as creating different directories with varying settings with similar results. I turned on AGI debugging and tailed the full log, but nothing jumped out at me as a problem.

Any ideas on where to look for troubleshooting this issue?

I am hitting the above problem too. Currently running version 13.0.12 of the directory module. Any help would be appreciated!

Tickets? Look for “Issues” above (at the top of the screen).

Before filing a ticket, post the asterisk output during a failed attempt.

Same issue

<SIP/Line1-00000004>AGI Tx >> agi_request: directory.agi
<SIP/Line1-00000004>AGI Tx >> agi_channel: SIP/Line1-00000004
<SIP/Line1-00000004>AGI Tx >> agi_language: en
<SIP/Line1-00000004>AGI Tx >> agi_type: SIP
<SIP/Line1-00000004>AGI Tx >> agi_uniqueid: 1461239555.6
<SIP/Line1-00000004>AGI Tx >> agi_version: 13.8.1
<SIP/Line1-00000004>AGI Tx >> agi_callerid: +18565551111
<SIP/Line1-00000004>AGI Tx >> agi_calleridname: WIRELESS CALLER
<SIP/Line1-00000004>AGI Tx >> agi_callingpres: 0
<SIP/Line1-00000004>AGI Tx >> agi_callingani2: 0
<SIP/Line1-00000004>AGI Tx >> agi_callington: 0
<SIP/Line1-00000004>AGI Tx >> agi_callingtns: 0
<SIP/Line1-00000004>AGI Tx >> agi_dnid: 18565551212
<SIP/Line1-00000004>AGI Tx >> agi_rdnis: unknown
<SIP/Line1-00000004>AGI Tx >> agi_context: directory
<SIP/Line1-00000004>AGI Tx >> agi_extension: 1
<SIP/Line1-00000004>AGI Tx >> agi_priority: 3
<SIP/Line1-00000004>AGI Tx >> agi_enhanced: 0.0
<SIP/Line1-00000004>AGI Tx >> agi_accountcode:
<SIP/Line1-00000004>AGI Tx >> agi_threadid: 140601321936640
<SIP/Line1-00000004>AGI Tx >> agi_arg_1: dir=1
<SIP/Line1-00000004>AGI Tx >> agi_arg_2: retivr=false
<SIP/Line1-00000004>AGI Tx >>
[2016-04-21 11:52:44] WARNING[10426][C-00000004]: pbx.c:4361 __ast_pbx_run: Channel ‘SIP/Line1-00000004’ sent to invalid extension but no invalid handler: context,exten,priority=from-internal,1,1

– Goto (directory,1,1)
– Executing [[email protected]:1] Answer(“SIP/Line1-000001ae”, “”) in new stack
– Executing [[email protected]:2] Wait(“SIP/Line1-000001ae”, “1”) in new stack
– Executing [[email protected]:3] AGI(“SIP/Line1-000001ae”, “directory.agi,dir=1,retivr=false”) in new stack
– Launched AGI Script /var/lib/asterisk/agi-bin/directory.agi
– <SIP/Line1-000001ae>AGI Script directory.agi completed, returning 0
– Executing [[email protected]:4] Playback(“SIP/Line1-000001ae”, “pls-hold-while-try&to-extension”) in new stack
– <SIP/Line1-000001ae> Playing ‘pls-hold-while-try.slin’ (language ‘en’)
– <SIP/Line1-000001ae> Playing ‘to-extension.slin’ (language ‘en’)
– Executing [[email protected]:5] SayDigits(“SIP/Line1-000001ae”, “”) in new stack
– Executing [[email protected]:6] Ringing(“SIP/Line1-000001ae”, “”) in new stack
– Executing [[email protected]:7] Goto(“SIP/Line1-000001ae”, “from-internal,1”) in new stack
– Goto (from-internal,1,1)
[2016-04-19 09:31:29] WARNING[1234][C-000000d2]: pbx.c:6709 __ast_pbx_run: Channel ‘SIP/Line1-000001ae’ sent to invalid extension but no invalid handler: context,exten,priority=from-internal,1,1