Directory hangs up caller

Hi - new to forum and asterisk/freePBX newbie. Not sure what info you might need to diagnose this problem. If I turn “Enable Directory” on the IVR and the user presses #, then they are immediately hung up on. If I make directory an option through misc destinations, they are also immediately hung up on.

Thoughts? What info might you need to help me figure out the problems?

Thanks for your help.