I have several extensions and I have set the
Inbound Route that way, that when I receive a call from USB dongle (with SIM card), it is directed to extension
Now I would like that extension
7000 rings let’s say 5 times and after that, extension number
1000 also starts to ring. If extension number
7000 is not available, i. e. offline (or busy), call is also redirected to extension number
But if extension number
1000 is not available, i. e. offline (or busy), call is directed to voice mail of extension
I tried to do that with
Find Me/Follow Me, but is is not working as I expected…
What I did?
Extension I edited extension number
7000 and selected
Find Me/Follow Me (I selected
Yes)). Then under
Follow-Me List I added extension number
1000 (so I have
1000 has voice mail activated and extension number
7000 does not.
What is happening?
7000is online and someone initiates the call,
7000starts ringing, and after 2 rings (rings heard by the caller)
1000also starts ringing. I can pick up any of these extensions. This is fine (although, I don’t know where to change the number of rings).
7000is OFFLINE and someone initiates the call, the caller can hear ringing, and after 2 rings, extension
1000also starts ringing.
1000are both OFFLINE and someone initiates the call, the caller can hear 2 rings, and after that, the call is simply disconnected and not directed to voicemail.
Any idea how to solve this problem? Many thanks!