I have several extensions and I have set the Inbound Route
that way, that when I receive a call from USB dongle (with SIM card), it is directed to extension 7000
.
Now I would like that extension 7000
rings let’s say 5 times and after that, extension number 1000
also starts to ring. If extension number 7000
is not available, i. e. offline (or busy), call is also redirected to extension number 1000
.
But if extension number 1000
is not available, i. e. offline (or busy), call is directed to voice mail of extension 1000
.
I tried to do that with Find Me/Follow Me
, but is is not working as I expected…
What I did?
Under Extension
I edited extension number 7000
and selected Find Me/Follow Me
(I selected Enabled
(Yes
)). Then under Follow-Me List
I added extension number 1000
(so I have 7000
and 1000
).
Extension number 1000
has voice mail activated and extension number 7000
does not.
What is happening?
-
If
7000
is online and someone initiates the call,7000
starts ringing, and after 2 rings (rings heard by the caller)1000
also starts ringing. I can pick up any of these extensions. This is fine (although, I don’t know where to change the number of rings). -
If
7000
is OFFLINE and someone initiates the call, the caller can hear ringing, and after 2 rings, extension1000
also starts ringing. -
If
7000
AND1000
are both OFFLINE and someone initiates the call, the caller can hear 2 rings, and after that, the call is simply disconnected and not directed to voicemail.
Any idea how to solve this problem? Many thanks!