Directed call pickup on Yealink T48G is not working

General Help
1

Hi,

on our T48G phones the directed call pickup isn’t working.
When the BLF is blinking red on the other extension, it looks like pressing the button generates only ** , and the other extension is not picked up.
Dialing the **2## manually works fine.

The phones are provisioned like this:

features.pickup.direct_pickup_enable = 1
features.pickup.direct_pickup_code = **
account.1.direct_pickup_code = **
linekey.1.line = 1
linekey.1.value = 230
linekey.1.pickup_value = **
linekey.1.type = 16
linekey.1.label = Displayname

Can anyone help me out?
The phones are on firmware: 35.80.188.13

Cheers,
Leon

2

I’m having the same issue with a T46S, were you able to find a solution?

3

Log into the phone and look at DSSKey -> Memory Key page.
You should see:
Type: BLF
Value: (extension number being monitored)
Line: Line 1
Extension: **

Also, on Features -> Call Pickup:
Directed Call Pickup: Enabled
Directed Call Pickup Code: **