Directed Call Pickup not working

We have a new installation and are having trouble with Call Pickup. If we put extensions in a call/pickup group and use *8 everything works. If we try **XXXX it does not. If we have a BLF key assigned to an extension and that extension gets a call, you are supposed to be able to pick that call up by pressing the BLF key. That works on a few extensions but not most. Anybody seen something like this before? I checked the feature code and ** is directed call pickup. I can’t see any differences between extensions that can pick up calls with the BLF key and extensions that can’t.

Well, just found something interesting. The few phones that work with the BLF key are an older model that has been discontinued so that issue is a hardware problem. The directed call pickup does not work on the old or new phones.

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