Direct Dial not workingon IVR

Hi, I just upgrade my FreePBX to FreePBX 14. Everything is working except for the Direct Dial in iVR.
I enable the Direct Dial to allow guest to dial direct extension if know the extension.
Instead of dial the Phone Desk, it goes to Welcome Phone Book first and asking 3 letter for the name.
Is there away to bypass the Welcome Phone Book? So it ring directly to the phone desk extension.
Did miss a setting?
I home this forum can help me to solve.

Thank you

Check your settings.

Hi Sorvani, Thank you so much.
It works now. I was set on “No” for Force Strict Dial Timeout and works after change to “No-Legacy” as you directed. :grinning::+1:

This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.