Direct dial exceptions from IVR

Hi everybody,

Curently we have aprox 20 extensions, with 2 trunk: one sip and a gateway to isdn. There is a IVR too.

I would like if is possible, avoid the direct dial from IVR to some extensions, like company boss.
Internal extensions can dial, but not from external calls.

I think this is possible with de Custom Context module, but i’m not sure how setup.


Excuse my english

No, however you can use the directory module from Schmooze and pick the exposed extensions.

Say the Boss’s extension is 1234. Put 1234 as a selection in the IVR and send it to a dummy destination like an announcement. Or better yet, send it the Boss’s secretary or whoever answers the Boss’s calls.