Was hoping someone could suggest something to help with a customer of mine…
This customer currently has seven accounts on each phone, each representing a different state they do business in. Thus, 7 extensions per phone.
They want to implement click to call and I have setup Zulu to do this and it works fine… for 1 account.
I tried to implement caller ID module and the prefix codes but Zulu doesn’t care if I use the code for caller ID management when clicking to call.
The customer wants to send a CID# from the state they are calling. And the calls from the respective states ring in on the appropriate account on each phone.
Any ideas how to make Zulu click to call work without logging out and logging in under different extensions? Maybe a better way to manage this scenario in general?
Helpful input is greatly appreciated!