When I go to Connectivity > Digium Phones and click Edit on my phone, and then change any settings and click Save, none of my changes are reflected on the reloaded page. I’ve tried several different fields, including Phone PIN, Phone MAC Address, Timezone, Name Format, and on an on, and none of them change when I click Save.
Also, no firmwares appear in the drop-down menu for Select Firmware. I have gone to the firmware page and clicked Check for Updates, and have one firmware listed there (firmware_1_3_3_0_package). Is that supposed to appear in the firmware drop-down on the phone’s Edit page?
I’m on FreePBX distro with FreePBX 2.11.0.10 and Asterisk 11.4.0. The Module Administration page shows Digium Addons 2.11.0.3 and Digium Phones Config 2.11.0.2.
Sorry if this is a “dumb newbie” question. I’ve been using AsteriskNOW for a while and just tried the latest version of FreePBX distro. All of my desk phones are Digium D40’s so this module is kinda an important one for me.
is there somewhere you’ll announce the fix once you’ve completed it? thanks!
In my opinion a ticket is always needed, probing for people having similar issues in a forum post is fine, but once an issue is confirmed a ticket should be added at issues.freepbx.org, it provides a place for others to see the status of the issue, it also provides documentation in the future if that issue is re-introduced.
On this particular issue, there are at least 5 different threads started across multiple forums, so the development team is aware, this is a community based project get involved, look at existing tickets at issues.freepbx.org, vote on features you would like to see implemented, or bugs you that you would like to see escalated. The community helps determine how the development resources are used.
Preston, I understand your point and don’t disagree, I would have been happy to enter a ticket however from Tony’s post I got the impression it was already being worked and therefore a ticket either already existed or was not necessary.
I work for a company that develops software and while a bugtracking system is great, it can also become a wild mess if tickets are created when not needed.
In any event. If you would like me to open a ticket on this issue let me know and give me a link to do so. (Kinda new here, still finding my way around).
However, at the top of the page, I’m seeing this message:
The firmware package location /var/www/html/admin/modules/digium_phones/firmware_package/firmware_1_3_3_0_package does not exist.
This is the firmware version I originally downloaded on the Firmware page, but it’s no longer in that directory, and I can’t find any reference to it in any of the .conf files. Furthur, when I go to the Firmware page and click Check for Updates, nothing happens. My clicks on that button don’t show up in /var/log/httpd/access_log either.
As we asked very nicely please open bug tickets. Developers do not monitor the forums for bugs. Especially this one since Digium is working it and they get notified anytime a bug is opened for Component Digium Phone Module.
Actually I have found the issue. The JavaScript on the Firmware page was getting a syntax error, caused by that error message at the top of the page:
The firmware package location /var/www/html/admin/modules/digium_phones/firmware_package/firmware_1_3_3_0_package does not exist.
It’s being inserted bare into the contents of the script tag, causing the syntax error and keeping the browser from parsing the remaining JavaScript, including the function that is called by the onclick for the Check for Updates button, process_update_firmware().
My workaround was to find the firmware entry in MySql and delete it. (It wasn’t being referenced in a config file, as I mistakenly assumed previously.) Once I deleted that record and reloaded the Firmware page, there were no JavaScript errors, and clicking the Check for Updates button worked as expected.
