Digium D65 Queue Overview

Sangoma Hardware Phones
1

Ever since a few days ago when I try to view the overview button for a Queue on my Digium D65 phone, I get an error on the phone that says: Undefined array key “id” on /var/www/html/admin/modules/restapps/dphoneapi/v and then it’s cut off by the screen. So far I’ve tried restarting the server and rebuilding the config for the phone, but nothing seems to help.

2

Hi @Ben

Please check your httpd (if running freepbx v16/v15) or apache2 logs (if freepbx v17) to get full dump of error backtrace.

Regards
Kapil

3

Hi Kapil,

These are the only entries in the error log from about 8 hours ago, even though I’ve replicated the steps to produce the error on the phone just now. I’m currently on Freepbx v17.

root@FreePBX:~# cat /var/log/apache2/error.log
[Tue Aug 26 00:00:01.562759 2025] [mpm_prefork:notice] [pid 768:tid 768] AH00163: Apache/2.4.62 (Debian) OpenSSL/3.0.16 configured – resuming normal operations
[Tue Aug 26 00:00:01.562778 2025] [core:notice] [pid 768:tid 768] AH00094: Command line: ‘/usr/sbin/apache2’

4

start fwconsole debug and then reproduce issue and then see if you get full back trace in the log ?

5

I get this error immediately upon hitting the overview button:

==> /var/log/asterisk/freepbx_dbug <==
[2025-08-26 08:22:27] [dbug.DEBUG]: 2025-Aug-26 08:22:27        /var/www/html/admin/modules/restapps/dphoneApi/DphoneApp.class.php:326


 [] []
[2025-08-26 08:22:27] [dbug.DEBUG]: Whoops\Exception\ErrorException Object
(
    [message:protected] => Undefined array key "id"
    [string:Exception:private] =>
    [code:protected] => 2
    [file:protected] => /var/www/html/admin/modules/restapps/dphoneApi/views/PbxUsersCallQueuesGetTodaysStatusView.php
    [line:protected] => 62
    [trace:Exception:private] => Array
        (
            [0] => Array
                (
                    [file] => /var/www/html/admin/modules/restapps/dphoneApi/views/PbxUsersCallQueuesGetTodaysStatusView.php
                    [line] => 62
                    [function] => handleError
                    [class] => Whoops\Run
                    [type] => ->
                )

            [1] => Array
                (
                    [file] => /var/www/html/admin/modules/restapps/dphoneApi/views/PbxUsersCallQueuesGetTodaysStatusView.php
                    [line] => 252
                    [function] => getQueuesInfo
                    [class] => PbxUsersCallQueuesGetTodaysStatusView
                    [type] => ->
                )

            [2] => Array
                (
                    [file] => /var/www/html/admin/modules/restapps/dphoneApi/DphoneApp.class.php
                    [line] => 1917
                    [function] => showJson
                    [class] => PbxUsersCallQueuesGetTodaysStatusView
                    [type] => ->
                )

            [3] => Array
                (
                    [file] => /var/www/html/admin/modules/restapps/dphoneApi/DphoneApp.class.php
                    [line] => 197
                    [function] => pbxUsersCallQueuesGetTodaysStatus
                    [class] => DphoneApp
                    [type] => ->
                )

            [4] => Array
                (
                    [file] => /var/www/html/admin/modules/restapps/dphoneApi/DphoneApp.class.php
                    [line] => 103
                    [function] => processRequest
                    [class] => DphoneApp
                    [type] => ->
                )

            [5] => Array
                (
                    [file] => /var/www/html/admin/modules/restapps/dphoneApi.php
                    [line] => 22
                    [function] => run
                    [class] => DphoneApp
                    [type] => ->
                )

        )

    [previous:Exception:private] =>
    [severity:protected] => 2
)



 [] []
6

Any ideas @kgupta ? I’ve been looking for a couple days and haven’t been able to find a solution.

7

Hi @Ben Can you please review your queue configuration and ensure all your members (static/dynamic) are proper users in user manager? looks like its crashing due to unable to find any of the queue member information from the users db table.

Best Regards
Kapil

8

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