is there any possibility for that?
You could use time conditions with identical routes but with different MOH.
this claient alrady have time condition so hwo it can be done?
thank you
u must use time conditin for day and night.then create 2 queue.and use one of MOH in each queue
General Procedure:
- make two identical
IVR/Ring Group/Queue
, or whatever will play MOH. One calledDayMOH
, other calledNightMOH
. - make
Time Group
:8am - 7:59pm
calledDaylight
. - make
Time Condition
calledDaytime
and use theDaylight
grouping. If time condition is a match, point toDayMOH
, if is is not a match point toNightMOH
. - make your incoming route point to —>
Time Condition
:Daytime
.