Dialplan Generated for play-system-recording Without "Return"

General Help
1

Our FreePBX version is 13.0.195.4

We have an IVR where one of the Digit Entries is “Play System Recording.”

The dialplan generated in extensions_additional.conf has “Hangup” after playing that recording, even though the “Return” option in the GUI is set to “Yes” for that entry. Call is therefore hung-up instead of returning to the IVR after playing.

Instead of the currently generated
exten => 12,1,Answer
exten => 12,n,Playback(custom/parkinginfo)
exten => 12,n,Hangup

shouldn’t it be
exten => 12,1,Answer
exten => 12,n,Playback(custom/parkinginfo)
exten => 12,n,Return

The System Recordings version is 13.0.30.12

Thank you,
-John

2

Read the description for “Return”. It only works on announcements and extensions. Return is only for gosub. It has no meaning unless it was a gosub.

3

Yep. That makes sense.

Should the “Return” option actually return to the IVR after playing a recording? It hangs-up instead which I worked-around with an announcement.

4

No. Again. It only works for extensions and announcements.

5

If you change this to “Play System Recording ANNOUNCEMENT” you will get the outcome you are looking for. Go to “Announcements” and add the system recording as an announcement.

6

Got it. Thank you.

7

Thank you for replying Dave. That’s exactly what I had ended-up doing.

8

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