Dial Timeout

[bbach]

I just upgraded from FreePBX Distro 10.13.66 to SNG7-PBX. It seems like something changed with my dial timeout (pick up the phone, start dialing “I’m sorry, your call can not be completed as dialed” with say 5 seconds).
I can’t find where to provision this. Phones are Cisco 7940 and I am using endpoint manager to provision.

[phlobot]

Using the OSS endpoint manager or commercial?

[PitzKey (Itzik)]

Seems like there’s no dial pattern matching in your outbound route.

A call log would tell.

https://wiki.freepbx.org/display/SUP/Providing+Great+Debug#ProvidingGreatDebug-AsteriskLogs

[bbach]

@phlobot Commercial. I think this issue is related to this:

Staff complaining they can't dial fast enough

If you are not that great with command line, like myself. You can download a free windows program called WinSCP. You can set it up to connect using the SFTP protocol and you can browse to the TFTP server folder. From the Root folder, you will notice a folder called tftpboot. Inside tftpboot you should, if configured correctly, you should have your ringtones for your phones, the cisco loads, config files created by endpoint manager and you should see dialplan.xml. If dialplan.xml does not ex…

My dialplan-.xml files all have:

<TEMPLATE MATCH="*" Timeout="2" User="Phone" />

Any idea where to change this so when the files are regenerated, they have a more reasonable “5” or so seconds? Thanks. – Bud

[bbach]

Yeah, if you dial fast enough it goes through but the interdigit time on the phone is about 2 seconds before the phone sends the digits to Asterisk. Pretty sure it is something on the phone that is configured via EPM.

– Bud

[bbach]

So this was it. I was able to find that parameter in EPM under “Basefile Edit”. Change the 2 to 5 and all good now.