Dial external number on IVR selection

General Help
1

I am using FreePBX 2.11.0.23
When the caller dials an option (say 5), I need to dial an external mobile number and divert the call.
I have two trunks dongle0 and dongle1.
Thanks
Anita Eugene

2

There are several ways to do this. My favorite is to add a Ring Group, with one entry in the Extension List, consisting of the mobile number (exactly as you would dial it from an extension), followed by #.

Then, set the destination for Option 5 to the new Ring Group.

2 Likes
3

Yes. It worked.