Dial a Ring Group from IVR

guys, When I receive a call from the outside world, the caller is received by the IVR. then a ringing group should be marked, but by dialing that number it returns it to the IVR.

5368XXXX>IVR>2100>IVR

thks!

Ring groups are not allowed to be direct dialled from an IVR.

Normally you would make one of the options go to that destination.

i solved the issue.

into IVR Entries i put _2XXX (the RG is 2100) and Destination the RG.

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